Certification Programs / Retail
The International Air Transport Association
PGSA Passenger Ground Service Agent
PGSA
Passenger Ground Service Agent
Course Methodology
The IATA PASSENGER GROUND SERVICES training course utilizes a variety of individual and team exercises, assessments, videos and group discussions.
Course Objectives
Upon completing this supply chain certification, participants will be able to:
- How airlines and airports operate in relation to the provision of passenger services.
- Passenger and baggage check-in and boarding procedures, including passengers with special needs.
- The regulatory requirements pertaining to passenger and baggage transport.
- How computer reservations and departure control systems operate.
- How to ensure safe and secure passenger and baggage transport.
- The requisites for delivering superior customer service.
- The latest trends and technological innovations in passenger services.
Target Audience
The IATA Passenger Ground Services training program is designed for Airline Passenger Service staff, Ground Handling Agents, Airport Operators, Civil Aviation Authorities and anyone wishing to pursue a career as a Passenger Service Agent.
Target Competencies
Airport and Airline Operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
Check-in Procedures
Handling Dangerous Goods
Managing Passenger Interactions
Aviation Security Procedures
Passenger Facilities
PGSA
Passenger Ground Service Agent
Introduction
The IATA Passenger Ground Services training is a comprehensive program, covering the fundamentals of airport ground operations, preparing airline professionals to deliver the industry’s best passenger facilitation. It is designed to develop the skills required to provide assistance and related passenger services at the check-in, gate and concourse of the airport.
Module 1
- The Airport as an Operational System
- Airline Ground Operational Requirements
- International Passenger & Baggage Carriage
- Regulatory Framework
Module 2
- The Computer Reservations System
- The Departure Control System
Module 3
- Travel and Health Documentation
- Passenger Acceptance
- Baggage Acceptance
- Passenger Categories
- Arrival and Transfer Services
- Arrival and Transfer Services
Module 4
- Conditions of Contract for Carriage of Passengers and Baggage
- Passenger Boarding Procedures and Flight
- Close-Out Messaging
Module 5
- International DG Regulatory References
- Restrictions and Limitations
- Packaging, Marking and Labelling
- Dangerous Goods Emergency Procedures
Module 6
- Importance of Customer Service to the Business
- Handling Passenger Interactions
Module 7
- The Need for Aviation Security
- ICAO International Conventions
- Passenger & Baggage Security Procedures
- Passenger and Baggage Reconciliation Procedures
- Bomb Threats and Responses to Them
Module 8
- Purpose of Advance Passenger Processing
- CUSS, CUTE and CUPPS
- Role of PGSAs in a Fast Travel Program
Module 9
- Passenger Ground ServicesâFuture Trends
- Your FutureâLanding a Job in Aviation
Online/Offline Program
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26 June 2025
Online
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05 July 2025
Offline
Association / Affiliation
The International Air Transport Association
The International Air Transport Association
The International Air Transport Association (IATA) offers globally recognized certifications and training programs designed to enhance skills in aviation operations, safety, and management. With a mission to lead and serve the airline industry, IATA equips professionals with the expertise to streamline procedures, maximize efficiency, and drive cost-effective solutions in the dynamic aviation sector.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.
Empowering Careers, Validating Skills Your Success, Our Certification.
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Welcome to Blue ocean Corporation FAQ Page
Here, we have compiled answers to the most commonly asked questions regarding our training programs, consulting services, and conferences. If you have any further queries, feel free to reach out to us.
General Questions
You can register online by selecting your desired course on our official website and filling out the required details. Alternatively, you can email us at info@blueoceanacademy.com or call +971 52 176 9265. After your inquiry, a program expert will contact you to guide you through the registration process.
Payments can be made online via our website. Your training consultant can also provide a direct payment link for your convenience.
Yes, we frequently offer combo packages and promotional discounts on various courses.
We provide classroom sessions at our premises, online sessions, and corporate training that can be conducted at your office or any convenient location.
Public Training Courses
Typically, each batch accommodates 15 students, though this may vary depending on the course.
Yes, we accept part payments, allowing you to pay in up to three instalments.
Yes, we have a dedicated division that delivers training programs and certification examinations in Arabic.
Yes, we offer a wide range of corporate courses tailored to the specific needs of government, semi-government, and private organizations.
Yes, we provide course materials to enhance your understanding of the modules.
In-House Training
Our in-house courses are designed to enhance operational efficiency cost-effectively. Benefits include:
- Tailored solutions to address specific company challenges
- Training conducted by industry-specific faculty
- Customizable content to meet organizational needs
- Timely responses to all inquiries
Yes, we can conduct in-house training at your desired location or at Blue Ocean premises.
Yes, we offer tailored in-house training programs to meet the specific needs of your organization and employees.
