Certification Programs / Retail
American Certification Institute (ACI)
COA Certified Office Administrator
COA
Certified Office Administrator
Course Methodology
The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
- Upon completing Certified Office Administrator (COA), participants will be able to:
- Develop organizational skills required to handle office administration.
- Develop interpersonal skills required to interact with internal and external stakeholders.
- Understand and practise business etiquette.
- Master professional telephone etiquette.
- Understand the fundamentals of accounting, event management, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks.
Target Audience
Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.
Target Competencies
Front office operations
Database Management
Time Management & Prioritization
Relation with stakeholders
Customer Relationship Management
Senior Manager Interactions
COA
Certified Office Administrator
Introduction
The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.
Module 1
- What is Business?
- Nature of Business
- Characteristics of Business
- Objectives of business
Module 2
- Internal Environment
- External Environment
Module 3
- Line Organisation
- Functional Organisation
- Line & Staff Organisation
- Committee Organisation
- Matrix Organisation
Module 4
- Objectives of Management
- Levels of Management
- Functions of Management
- Managerial Skills
Module 5
- Role of an Office Administrator
- Skill set of an Office Administrator
- Competencies of Office Administrator
Module 6
- What is Communication
- Process of Communication
- 7Cs of Communication
- Types of Communication
- Listening Skills
- Barriers to Communication
- Business Writing
- Elements of Business Writing
- Forms of Business Writing
- Report Writing
- Effective Meetings
Module 7
- Key Skills to be a greater presenter
- Working with PowerPoints
- Ways to improve presentation Skills
- Developing the content
Module 8
- What makes a team
- Stages of team development
- Building relationships
- Assertive Skills
- Developing Assertive Skills
- How to negotiate a win-win?
- How to resolve a conflict?
- Team Management Skills
- Characteristics of a good team
- Benefits of a team
- Understanding your Boss
- Types of Bosses
- Understanding the boss-subordinate relationship
- Leadership Skills
- Leadership Styles
- Levels of leadership
- Characteristics of a good leader
Module 9
- Cross Cultural Etiquette
- Telephone Etiquette
- Mobile phone etiquette
- Stages of a call
- Making Calls
- Placing Call on hold
- Screening Calls
- Impatient Callers
- Taking message
- Voice mail message
- Ending a call
- Business Customer Relationship
- Dealing with customer grievance
Module 10
- Common Time Wasters
- Identifying your energy Cycle
- Priority Matrix
- Paretoâs Principle
- Types of Procrastinators
- Dealing with Procrastination
Module 11
- Professional Grooming
- Self Esteem
- SWOT Analysis
- Resume Writing
- Handling interviews
- Stress Management
- What is Stress?
- Types of Stressors
- Causes of Stress
- Managing Stress
- Chair Yoga
Module 12
- Office Automation
- Records Management
- Effective File Management
- Inventory Management
Module 13
- What is a project
- Characteristics of a project
- Project Administrator
- Project Management Process
- Different aspects of Project Management
Module 14
- 5Cs of Event Management
- Principles of Event Management
- Administrative Process
- Travel Management
Module 15
- Accounting for Administrators
- Petty Cash Management
- Simple Budgeting
- Components of Budget
- Invoice
- Debit and Credit Notes
Module 16
- Importance of HRM
- Objectives of HRM
- Functions of HR
- Organisation of HR Department
- Roles of HR Manager
Online/Offline Program
-
22 June 2025
Online
-
09 August 2025
Online
Association / Affiliation
American Certification Institute (ACI)
American Certification Institute (ACI)
The American Certification Institute (ACI) offers globally recognized certifications across a wide range of business-related courses, providing professionals with the skills and credentials to excel in their fields. With alliance partners worldwide and affiliations like IPSCMI, ACI delivers premium training, testing, and certification programs designed to enhance career prospects and industry expertise.
Blue Ocean Academy has an exclusive tie-up with ACI to offer the CIFP program in the UAE and other GCC countries. Upon course completion, students receive a Certificate from ACI.
Empowering Careers, Validating Skills Your Success, Our Certification.
Life-changing certifications! Comprehensive courses, exceptional support. A must for career growth!
Welcome to Blue ocean Corporation FAQ Page
Here, we have compiled answers to the most commonly asked questions regarding our training programs, consulting services, and conferences. If you have any further queries, feel free to reach out to us.
General Questions
You can register online by selecting your desired course on our official website and filling out the required details. Alternatively, you can email us at info@blueoceanacademy.com or call +971 52 176 9265. After your inquiry, a program expert will contact you to guide you through the registration process.
Payments can be made online via our website. Your training consultant can also provide a direct payment link for your convenience.
Yes, we frequently offer combo packages and promotional discounts on various courses.
We provide classroom sessions at our premises, online sessions, and corporate training that can be conducted at your office or any convenient location.
Public Training Courses
Typically, each batch accommodates 15 students, though this may vary depending on the course.
Yes, we accept part payments, allowing you to pay in up to three instalments.
Yes, we have a dedicated division that delivers training programs and certification examinations in Arabic.
Yes, we offer a wide range of corporate courses tailored to the specific needs of government, semi-government, and private organizations.
Yes, we provide course materials to enhance your understanding of the modules.
In-House Training
Our in-house courses are designed to enhance operational efficiency cost-effectively. Benefits include:
- Tailored solutions to address specific company challenges
- Training conducted by industry-specific faculty
- Customizable content to meet organizational needs
- Timely responses to all inquiries
Yes, we can conduct in-house training at your desired location or at Blue Ocean premises.
Yes, we offer tailored in-house training programs to meet the specific needs of your organization and employees.
